Help Center
Hello there! How can we help you today?
Paystack failed or I think I was charged twice.
Keep the order reference and any Paystack receipt. Message Customer Care. Do not place a second order until Care confirms what was captured.
Why is the Paystack amount higher than the item prices?
The charge is merchandise plus the quoted door-delivery fee. Seller lines do not include that fee.
Talk to an agent
Message Customer Care if these answers do not cover it.
These answers may help first
- Where are my orders?
- How do I track a shipment?
- How long do I have to return standard goods?
- Why is the Paystack amount higher than the item prices?
- How is the delivery fee calculated?
Still need help? Message Customer Care below, or browse the Help Center.