Help Center
Hello there! How can we help you today?
How do I contact Ozithy?
Sign in and open Messages, or Help → Contact Support (same page). Footer phone and email are not the in-app Care thread.
Do I have to wait for Ozithy to write first?
No. You can send the first Customer Care message from Messages.
Is Messages live chat?
It is a Customer Care inbox, not a typing or presence widget. Send a message and check the thread for replies.
Can I chat with the seller?
No. Buyers message Customer Care only, not the seller.
I need a large or custom commercial discussion.
Call Bulk Orders on 07077700110. That phone path is not a restored “Request a quote” lane and is not the Messages composer.
Talk to an agent
Message Customer Care if these answers do not cover it.
These answers may help first
- Where are my orders?
- How do I track a shipment?
- How long do I have to return standard goods?
- Why is the Paystack amount higher than the item prices?
- How is the delivery fee calculated?
Still need help? Message Customer Care below, or browse the Help Center.