Shipping & Delivery
Hello there! How can we help you today?
What delivery methods exist at checkout?
Door delivery only. Checkout does not offer pickup stations or a choice of carriers.
How is the delivery fee calculated?
Ozithy quotes one internal door-delivery fee for your destination city and state. Cart Order Total uses a provisional fee from your primary address. Guests and incomplete addresses show the fee as pending.
Which address is used for delivery?
You can store up to five full delivery addresses under Account → Addresses. Cart fee preview uses the primary address. Checkout snapshots the address you confirm onto the order.
Why can’t I pay?
Usually the delivery address is missing, or door delivery is unavailable for that city/state. Add a full address and try again, or message Customer Care with the destination.
Talk to an agent
Message Customer Care if these answers do not cover it.
These answers may help first
- Where are my orders?
- How do I track a shipment?
- How long do I have to return standard goods?
- Why is the Paystack amount higher than the item prices?
- How is the delivery fee calculated?
Still need help? Message Customer Care below, or browse the Help Center.