Help Center
Hello there! How can we help you today?
Where are my orders?
Open Orders from Reorder in the header, at /orders. Order history is not on Messages.
Why is an order still unpaid?
Payment was not captured. Open that order and complete Paystack, or message Customer Care with the order reference before placing a second order.
How do I buy the same items again?
Use reorder on the order detail when it is offered, or Buy again on Cart for products you already paid for.
Why does one checkout become several seller orders?
A parent order can split by seller. Each seller fulfills their lines. The door-delivery fee is a platform charge, not a seller line.
Can I add branding before I pay?
No. You buy the listed offer. Branding is not a buyer quote or pre-pay flow on this marketplace.
Talk to an agent
Message Customer Care if these answers do not cover it.
These answers may help first
- Where are my orders?
- How do I track a shipment?
- How long do I have to return standard goods?
- Why is the Paystack amount higher than the item prices?
- How is the delivery fee calculated?
Still need help? Message Customer Care below, or browse the Help Center.